Terms and Condition

At Lashes Bar by Lichy, we strive to provide you with a unique and personalized experience every time you visit. To ensure efficient service and maintain the quality that defines us, we have established a series of policies and conditions. These are designed to protect your time, our commitment, and ensure that you and our other clients enjoy impeccable service.
We invite you to carefully review these policies before booking your appointment. By scheduling a service with us, you agree to the terms and conditions described here. If you have any questions, we will be happy to assist you. Thank you for trusting us!

RESERVATION POLICY:

• • Appointments are only scheduled with a non-refundable deposit of $30, which will be applied to the total cost of the service. Once the deposit is made, you must send proof of the transaction to confirm the transfer.

• • The deposit must be made within 24 hours of requesting the appointment; otherwise, it will be automatically canceled.

• • Appointments must be confirmed at least 24 hours before the scheduled time.

• • The deposit is non-refundable under any circumstances. However, if cancellations or changes are made with at least 48 hours’ notice, the deposit may be used to reschedule the appointment or apply to another service.

LATE ARRIVAL POLICY:

• • A 10-minute grace period is allowed. After this, a $10 fee will be applied, or the appointment will be rescheduled, depending on availability.

• • If the delay exceeds 30 minutes, the service will be performed within the remaining time of the scheduled appointment. This means the fullness and coverage of the set may not match what would have been achieved with the full appointment time. The next touch-up or maintenance for the lash set can be scheduled within 10 days, following the terms of the cancellation and rescheduling policies. If it is not scheduled within this period, the touch-up will be charged as a new set.

CANCELLATION AND RESCHEDULING POLICY:

• • Cancellations or changes must be made at least 48 hours in advance.
    If no notice is given within the specified time or in case of a no-show, the deposit will be retained as compensation for the reserved time.

• • For cancellations or changes made within the stipulated time, the deposit may be used to reschedule the appointment or for another service in the salon.

CUSTOMER SATISFACTION POLICY:

• • If the client is not satisfied with the result, they must inform us before leaving the salon so we can evaluate possible solutions. Changes or adjustments will not be made after 24 hours of the service.
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  • All our eyelash extension and brow design services with henna or tint include a satisfaction guarantee valid for five (5) calendar days from the date of service. If the client is not satisfied with the result, they must contact us within that period so we can evaluate the case and, if necessary, make the appropriate adjustments at no additional cost. After this period, any modifications will be subject to review and may incur additional charges.

• • Open communication is prioritized to ensure the best experience.

HEALTH AND SAFETY POLICY:

• • Services will not be performed on individuals with visible infections, irritations, or allergies on their eyes, skin, nails, or hair. Clients are encouraged to inform us of any medical conditions before their appointment.

• • All tools are sterilized and disinfected after each use to ensure client safety.

PRIVACY POLICY:

• • Clients’ personal data is used solely for purposes related to appointments and salon promotions.

• • Data will not be shared with third parties without prior client consent.

NO-SHOW POLICY:

• • If a client fails to show up for their appointment without prior notice, the deposit will not be refunded. A new deposit will be required to schedule another appointment.

ACCOMPANIMENT POLICY:

• • Our space is designed to pamper you. For this reason, we kindly ask clients not to bring companions unless it has been previously arranged in special circumstances.